ironrealm Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At ironrealm, your satisfaction guides everything we do. We take pride in the freshness of our grocery selection and the lasting quality of our kitchenware, and we want you to shop with complete confidence. Should a purchase ever fall short of your expectations, our team is committed to making things right through a straightforward, honest, and fair return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, products must be unused, unopened, and in their original resalable condition, with all original tags attached and the original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be physically returned. If a perishable item arrives damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement. Please submit clear photo evidence within 48 hours of delivery to support your claim.

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Merchandise marked as "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (except where they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the product care instructions provided by the customer;
• Return requests submitted after the 30-day window without prior written authorization from ironrealm.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at support@ironrealm.top including your Order Number, the item(s) you intend to return, and the reason for the return. If your item arrived damaged or spoiled, please attach clear photographs of both the product and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and, within 1 business day, provide a Return Merchandise Authorization (RMA) number together with detailed return shipping instructions.
3. Pack Securely: Carefully package the item(s) in protective materials. Clearly mark your RMA number on the outside of the shipping box — never write directly on the original product packaging.
4. Ship Back: Send the package using a trackable shipping service to the return address specified in your RMA email.

Note: Packages returned without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are non-refundable unless the return results from an ironrealm error (for example, a damaged or incorrect item was shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or contains spoiled perishables, please contact us right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Please include clear photographs of the affected items and the shipping package. We will promptly provide a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about a return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: ironrealm
• Customer Support Email: support@ironrealm.top
• Customer Support Phone: 15204747340
• Physical Business & Return Address: 2410 S MISSION RD APT 5103, TUCSON, AZ 85713, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST